Introduction
The Government of Andhra Pradesh initiated a unique project to establish a dedicated call center aimed at improving citizen outreach and service delivery. The project successfully hired 120 callers for a period of 30 months . This initiative not only enhanced government-citizen communication but also created meaningful employment opportunities for underprivileged women.
Project Overview
The call center was designed to function without the need for computers or laptops. All services were delivered through phone-based communication, making the system efficient and cost-effective. Callers were responsible for providing information, resolving queries, and ensuring timely support for various government programs.
Workforce Profile
A total of 120 Telugu-speaking women were recruited as callers. Most of them came from financially unstable backgrounds and had only basic education. The project empowered them by providing stable employment, financial independence, and skill development in professional communication.
Key Achievements
1. Employment creation for 120 women from underprivileged backgrounds.
2. Strengthened government-to-citizen communication through direct phone services.
3. Cost-effective setup with no dependency on computers or laptops.
4. Improved access to government schemes and services.
5. Women empowerment and community upliftment.
6. We were able to profile approximately 40 Lakh people of AP who are getting benefits of Govt. Schemes.
Impact
The call center not only bridged the gap between the government and citizens but also contributed to women empowerment. The initiative demonstrated how innovative and low-cost models can create large-scale impact in governance and society.
Conclusion
The Call Center for AP Andhra Pradesh Government stands as a successful case study in blending technology-free solutions with social empowerment. By providing sustainable employment to women and ensuring direct communication with citizens, the project delivered long-lasting benefits to both the government and the community.